Frequently Asked Questions

FAQ. Under Construction.


 

Question: What Happens If My Internet Goes Down When Using Cloud Hosting?
Answer:
Many cloud-based softwares go down whenever the internet goes out, causing their users to go back to doing paper tickets. However, ScrapRight has an off-line solution in our transactional iPad app that stores ticketing data on your iPad's local database. Once an internet connection is restored, that data will be synced to their account as if there was never a connection issue.


Question: What sets ScrapRight apart from the 'Other Guys'?
Answer:
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Question: Do you offer entry level software packages?
Answer: Yes. We offer full buyside compliance solutions starting at $149/month


Question: Do you offer enterprise level packages?
Answer: Yes. Our full version of ScrapRight offers buyside ticketing, compliance, shipping, inventory and much much more.


Question: Do you sync with my accounting software?
Answer: We sync to Quickboock, Sage, SAP


Question: Do you dispense through ATM?
Answer: Yes. Several options available, including coin dispensing


Question: What  other payment methods do you offer?
Answer: Cash, Check (multiple checking accounts), Accounts Payable, ATM, Wire, Teller Assist Dispense, Direct Deposit to Customers' Debit cards (coming soon)


Question: Do you offer a cloud solution?
Answer: Yes! We offer local server installs, Cloud hosted, and Virtual Server options


Question:  Do you offer financing?
Answer: Yes. Please inquire for details


Question: Do you offer a turnkey solution to include installation and training on site?
Answer: 
Yes. Highly recommended. We also offer "Go Live" training packages


Question: Do you offer installation and training overseas?
Answer: But of course


Question: Do you offer every piece of hardware and software that I would need?
Answer: Yep


Question: What is license plate recognition do you offer that in the software?
Answer: As your customers drive onto your truckscale, our system can read the license plate of their vehicles and add the customer to your ticket automatically


Question:  I’m looking for a company that’s technologically advanced do you offer things that the others companies don’t offer?
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Question: What is your company doing to stay ahead of the curve and be prepared for the next generation of software for Scrap & Recycling companies?
Answer: 
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Question: What do you consider to be your top three major competitive advantages?
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Question: Who do you consider to be your top three competitors and why?
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Question: What are the major factors that I should be looking for a software company for my scrap recycling yard?
Answer: 
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Question: How important is it for my guaranteed compliance to be in writing?
Answer: 
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Question: Do you offer compliance beyond the state level down to County and local?
Answer: 
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Question: I’m looking for a software company doesn’t try to tell me how to do business what can you say that?
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Question: I buy autos do you offer anything special when it comes to that?
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Question:  I specialize in buying catalytic converter do you offer anything there?
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Question: What are your most recent three biggest adds to your software when were these Completed?
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Question: We’ve noticed that most software is at least 15 years old for our industry or older how old is yours and what are your plans to make sure that you do not get aged like this?
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Question: We have several CRV locations do you offer anything special at priced properly for CRV?
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Question: We’ve noticed most software companies only work 9 AM to 5 PM Monday through Friday what are your support hours?
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Question:  How many tier one tech-support agents do you have during those hours?
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Question: We have a couple hundred containers do you offer anything for dispatching a tracking?
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Question: How about preventative maintenance can I schedule any preventative maintenance at your software keep track of that?
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Question: I’ve noticed some of the software companies offer scale integration do you offer that and is there anything special I should be looking for in regards to that ?
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Question:  Do you have any mobile applications that work with the software?
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Question: If I go with your cloud version do you offer anything for with my Internet is down?
Answer: 
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