Meet our Team
Shon Duty - President & CEO
Shon and his wife of 33 years, Tammy, have two daughters and three grandchildren. His business acumen is incomparable and he possesses a solid history of success; firstly in the Army as a Military Police Officer, then as an expert in the automobile and insurance industries, and, for the last fourteen years, as a leader in the scrap & recycling industry as a software owner. Shon has had the privilege of traveling to over 1000 scrap yards, installing and training both employees and owners while intently listening to their needs. Shon believes strongly that customer satisfaction is the key to any successful company, making it a main driver for how ScrapRight operates. He lives on the notion that honesty and integrity are still what makes a company great!
In addition to having over 30 years of experience in sales management and business administration, Shon brings 20 years of ministry experience. The top priority of Shon and Tammy’s business ventures are to expand the Kingdom of God whenever and wherever possible. Shon has served in ministry, primarily, as an evangelist, but he has also served occasionally in the role of pastor. In 2012, Shon and his wife founded Project Big Love, a non-profit organization that serves children in need by equipping them with necessary school items. . Schedule a Demo
Randy Davis - Director of Operations & Sales
Randy Davis, Operations Manager and wearer of many hats, Randy has come to us from GMS (Global Maintenance Solutions) where he was a project manager and lead packaging engineer. Randy leads our team of Installation and training technicians, and is the head of the hardware development and integration team. Davis brings more than 15 years of maintenance and engineering experience to ScrapRight and has become certified in fiber optic cable termination and installation, along with network design and installation. Randy is also the senior sales executive for ScrapRight software bringing superior product, hardware and installation knowledge to his customers all across the US, Canada & Central America. Randy and his wife April have 3 children and also Pastor a small church just a few blocks from the ScrapRight corporate offices.
Brandon Burkett - Director of IT, Integrations and QA
With the rapid growth of the company, ScrapRight’s technical support and customer service is led by Brandon Burkett. Armed with a bevy of IT and communication skills, Brandon assists clients in diagnosing and correcting issues and inquiries quickly and patiently. Brandon is ScrapRight’s lead technical support representative and systems builder, handling everything from frontline calls and emails to configuring ScrapRight server and hardware packages for new customer installs.
Derek Paulo - Design & Engineering
DP is an Industrial & Manufacturing Engineer (Cal Poly SLO) and designer specializing in process optimization, aesthetics, cost reduction and product development. He has helped multiple large (and small) companies save millions by streamlining and eliminating non-value added processes in their product lines, facility layouts, workflows, and software suites. He incorporates that process driven engineering philosophy into our software, which lends to its intuitive to use nature. He has trained staff and installed software applications all over the Western US & Hawaii. Based in Southern California, Derek heads up product design and development, the company websites, and branding & marketing for ScrapRight Software.
Randy Davis III - Tech Support Manager
RD3 brings years of customer service experience to ScrapRight's tech support. This allows Randy to work patiently and quickly to give the customer the best possible service. With the experience he has in preparing hardware and pc setups, he is very efficient with preventative maintenance, finding and resolving potential issues on our customers' computers before they ever have a chance to appear.
Zach Kees - Certified Installer
Zach is known as the Zach of all trades around the ScrapRight office - always pulling cable, scaling walls or building some contraption. He joined ScrapRight in 2018 and "has enjoyed every day of it." His primary role is as an Installer/ Trainer for ScrapRight and also helps out from time to time with technical support. He strives to provide our customers with a quick and clean Installation followed by a thorough sit down training of the Buyside of our softwares. Prior to joining ScrapRight, Zach gained 6 Years of installation and cable management experience starting with being a fountain installer at Coca-Cola, then widened his range of expertise working for Tesla Solar managing the workflow and planning of solar panel installations, then to a large security company installing cctv systems and security panels. “I always get the job done.”
Michelle D - Tech Support Team Member
Michelle is a driven, dependable, and versatile customer service tech at ScrapRight. Like all our techs, she aids customers in troubleshooting hardware problems, diagnoses software installation and application issues, while identifying and troubleshooting customer questions and issues effectively. She also works with our escalation teams and programmers to achieve timely resolutions. A 7-time supporter of the month, Michelle is our tier one tech MVP, setting our clients’ minds at ease with ease.
Robert H - Tech Support Team Member
Our Tech Support Team Members are here to keep you running..
Ricardo G - Bi-Lingual Tech Support Team Member
Originally from the Dominican Republic, Ricardo is fluent in Spanish and English and offers Bi-lingual Support to our many Spanish speaking customers, making him an extremely valuable team member at ScrapRight. With over 10 years of experience in customer service he is able to take any situation and find a solution while providing that personal touch that makes our clients feel like family. Outside of dealing with the scrap software world, he is also a talented active musician and band director, which we feel further helps him to connect with people on a personal level. To quote Ricardo, "Dealing with people and difficult situations is kind of my dwelling place for me."
Montana Duty - Admin Secretary
As an administrative assistant at ScrapRight, Montana wears many hats within the company and does it all with a smile! We rely on Montana for our everyday account management, answering phones, booking travel, placing store orders, handling accounts receivables and overall customer care! If you have ever called ScrapRight's front offices, you have most likely spoken with her and have surely experienced that she is always ready to help! She is the first line of communication within ScrapRight and a liason between our customers and our support, sales and service departments.
Tammy Duty - CFO
Tammy graduated cumma sum laude from Liberty University with a BS in Psychology. She brings a strong administrative background to Scrapright. Tammy served in the United States Army as a Personnel Management Specialist in the Military District of Washington. She has also been employed in an administrative capacity in the banking industry, shipping and packing industry, and also in ministry. Her attention to detail helps to make ScrapRight a leader in our industry.
Our developers are Microsoft Certified with over ten years of real world experience developing enterprise level applications spanning multiple industries. With a core focus on proven industry standard technologies such as ASP.Net and SQL, they utilize new and innovative technologies such as JQuery and AJAX to provide end users with a rich client experience. They possess a deep knowledge of programming to streamline and reduce redundancy in processes and effectively increase the bottom line. As members of the ScrapRight software development team, our programmers are committed to providing a solid yet innovative architecture which is scalable in both breadth and depth.
Proudly serving thousands of daily users totaling millions of monthly transactions, ScrapRight is the #1 TOP RATED, fully featured, best supported, most innovative, intuitive, and easiest-to-use recycling software in the scrap industry. We want EVERY scrap yard to be in 100% compliance with powerful tools to manage the buying, inventory tracking, & selling of materials. We offer turn-key and self-install solutions; serving large enterprise level organizations down to the smallest solo operation.
Contact Us Now
"I've chosen ScrapRight because it is obvious that they have a thorough understanding of the needs of our industry."